Delivery Information

Shipping and Dispatch Information-We require a valid postcode for all orders to Ireland. Don't worry if you don't know your postcode, you can find your postcode at Eircode.IE here: https://finder.eircode.ie/#/

We can ship to virtually any address in the world. Please note that dependant on the local courier service, some international destinations have longer transit times. We’ve outlined this for you in the table above.

Our priority is you. You've chosen to order with us and we really appreciate your custom, therefore we always dispatch as soon as possible.

To ensure a successful delivery of your Blank Canvas Cosmetics haul, it’s important that you supply accurate information.

Please Note: Blank Canvas Cosmetics will not be responsible for missing items where you have provided unsafe instruction such as an address other than your own address. E.g. "if not in, leave in rubbish bin at back of house" or "leave in neighbour's porch" or any instructions of such nature.

Shipping costs shown on your order do not include duties, taxes or other import fees assessed by governments outside of the Republic of Ireland. You may be subject to additional import duties, taxes or fees assessed once your shipment(s) reaches the destination country. These costs may vary and are your responsibility as they are not within the control of Blank Canvas Cosmetics.

In respect of all Products dispatched to you outside of Ireland, you are deemed to be the importer of the Products and must, therefore, comply with all the laws and regulations of the country into which the Products are being delivered. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for more information.

Please note that the value of your order(s) must be listed on the outside of your package for customs purposes. Cross border shipments may be subject to opening and inspection by customs authorities.

Please contact your local customs authorities with any questions regarding fees and inspections.

Brexit

We are based in the Republic of Ireland so therefore there are no custom duties or tax due on items ordered and delivered on the island of Ireland 

Orders to the United Kingdom will be subject to customs duties and tax in line with the customs duties and charges laid out in your country. Details as on 01.01.21 state that orders up to the value of £135 will be subject to VAT charges in the UK. Orders over £135 will also be subject to customs charges.We advise you get the most up to day information of your countries rules and regulations prior to placing your order.

Once We Dispatch

After your order is carefully received, picked and packed we hand it over to our trusted couriers. We work with a variety of couriers to allow us to dispatch globally and on time.

Most orders arrive before the estimated delivery window for all regions, however if you are concerned about your delivery please ensure you wait until the estimated shipping window has passed before contacting us.

International Orders

Due to the global pandemic and the issues regarding postage we will be using UPS tracked courier service to USA, UAE, Canada and Australia. This is a reputable and guaranteed delivery service but does incur a cost. 

Delayed Packages could be due to a slow transit, a customs delay or challenging post office policies in some regions. Please allow 12-26 days for delivery in Germany, Italy, UAE, Saudi Arabia, Middle Eastern countries, South Africa, India and Pakistan.

Item Not Arrived Yet?

Firstly, don’t panic! We trust our couriers to deliver - every time. 99% of the time it’s perfect. However, we understand that sometimes an order can be delayed during peak periods or (although rarely) lost on route.

Delayed Packages could be due to a slow transit, a customs delay or challenging post office policies in some regions. Please allow 12-26 days for delivery in Germany, Italy, UAE, Saudi Arabia, Middle Eastern countries, South Africa, India and Pakistan.

If your parcel appears to be lost we must wait up to 26 days before we are able to formally file a missing parcel claim. Until this time period has passed as your parcel may still be in transit.

Following this time period we will open a "missing parcel investigation". This will provide additional delivery information, where possible and validate that it has not been delivered.

Download Missing Order Form, complete the relevant field and send to care@blankcanvascosmetics.com.

Please note: we cannot send out a repeat order or a refund until we receive confirmation that the order is lost in transit.

Returned Packages

If you do not collect or accept your order within the 15 days the order will be returned to us as a result of “not being picked up” or “not possible to deliver to customer”.

Should we receive a parcel which has been undelivered and returned to us, we will notify you. In this instance, payment will be required to resend the item to you. Should you not wish for the item to be resent, credit or a refund will be issued less original shipping charges.

If you have any queries about Delivery , please don't hesitate to contact us.